Shipments and returns
At Lasered Art Studio, we strive to provide a seamless and reliable delivery experience for our customers. All our deliveries are handled with care and precision, using Royal Mail. Here's what you can expect when you place an order with us:
1. Fast and Efficient Service: We understand the importance of timely deliveries. Rest assured, your order will be dispatched promptly, ensuring a swift journey from our store to your doorstep.
2. Secure Packaging: Your items are precious, and we take every precaution to ensure they reach you in perfect condition. We use secure packaging materials to protect your purchases during transit, minimizing the risk of any damage.
3. Royal Mail Partnership: We have partnered with Royal Mail, a reputable and reliable courier service, to handle the shipping of your orders. With their extensive network and commitment to service excellence, you can trust that your package is in good hands.
Returns - Non-Personalised Goods
We understand that sometimes things may not go as expected, and we want to ensure your satisfaction with every purchase at Lasered Art Studio. If you wish to return an item, you have a 14-day window from the date of delivery to initiate the return process. Please note that the customer is responsible for covering the return postage costs.
To ensure a smooth and hassle-free return, please make sure that the item is in its original condition, unused, and in its original packaging. Our team will process your return promptly upon receiving the item.
To initiate a return, please contact our customer support team who will guide you through the process and provide you with the necessary details. We recommend using a tracked postage service to ensure the safe return of your item.
Returns - Personalised Goods
Please be advised that personalised items at Lasered Art Studio are individually crafted to meet your individual preferences. Due to the personalised nature of these products, we regret to inform you that returns for personalised items are not accepted.
However, we understand that circumstances may arise, and customer satisfaction is our top priority. If you encounter any issues with your personalised order, please do not hesitate to contact our customer support team. We are here to assist you and will work diligently to address any concerns you may have.